Roles & Responsibilities
Roles & Responsibilities
Understand your key duties, goals, and expectations.
Operations Officer
Branch Oversight
Ensures smooth daily operations, facility readiness, and service quality.
Team Management
Supervises staff performance, schedules, and standard compliance.
Decision & Issue Handling
Addresses operational concerns and implements solutions promptly.
Operations Associate
Guest Service Support
Assists customers, handles inquiries, reservations, and on-site needs.
Daily Task Execution
Completes assigned shift checklists and maintains cleanliness and order.
Service Accuracy
Ensures proper recording, documentation, and adherence to SOPs.
Marketing Officer
Campaign Execution
Plans and produces marketing content and promotions across platforms.
Brand Management
Ensures consistent tone, messaging, and brand presentation in all materials.
Performance Tracking
Monitors campaign results and suggests improvements based on insights.