Frequently Asked Questions
Frequently Asked Questions
Find quick answers to common questions about employee concerns, benefits, and more.
Pay & Compensation
Is there holiday pay if I report to work on a holiday?
Is there holiday pay if I report to work on a holiday?
Is there holiday pay if I report to work on a holiday?
When will I receive my 5% commission for the prepaid plans I processed?
When will I receive my 5% commission for the prepaid plans I processed?
When will I receive my 5% commission for the prepaid plans I processed?
Do I receive a branch incentive?
Do I receive a branch incentive?
Do I receive a branch incentive?
Where will my salary be deposited?
Where will my salary be deposited?
Where will my salary be deposited?
Is there an annual salary increase?
Is there an annual salary increase?
Is there an annual salary increase?
Work Hours & Overtime
Is there overtime pay?
Is there overtime pay?
Is there overtime pay?
Leave & Time Off
How do I file a leave?
How do I file a leave?
How do I file a leave?
Can I use my leave immediately?
Can I use my leave immediately?
Can I use my leave immediately?
What if I get sick suddenly?
What if I get sick suddenly?
What if I get sick suddenly?
Attendance & Tardiness
What happens if I arrive late?
What happens if I arrive late?
What happens if I arrive late?
What happens if I am absent without notice?
What happens if I am absent without notice?
What happens if I am absent without notice?
Uniform & Grooming
Is there a required uniform or dress code?
Is there a required uniform or dress code?
Is there a required uniform or dress code?
Is the uniform provided by the company?
Is the uniform provided by the company?
Is the uniform provided by the company?
Can I request additional uniforms beyond the standard quantity?
Can I request additional uniforms beyond the standard quantity?
Can I request additional uniforms beyond the standard quantity?
How often will the company replace the uniform?
How often will the company replace the uniform?
How often will the company replace the uniform?
Why is proper grooming important?
Why is proper grooming important?
Why is proper grooming important?
Cash Handling & Company Property
Am I responsible for the cash I handle?
Am I responsible for the cash I handle?
Am I responsible for the cash I handle?
What should I do in case of a cash discrepancy?
What should I do in case of a cash discrepancy?
What should I do in case of a cash discrepancy?
Am I allowed to use company equipment for personal use?
Am I allowed to use company equipment for personal use?
Am I allowed to use company equipment for personal use?
Code of Conduct
What behavior is expected from me at work?
What behavior is expected from me at work?
What behavior is expected from me at work?
Can I share company information with others?
Can I share company information with others?
Can I share company information with others?
Safety & Security
What should I do in case of an emergency?
What should I do in case of an emergency?
What should I do in case of an emergency?
What if I get injured while on duty?
What if I get injured while on duty?
What if I get injured while on duty?
Performance & Discipline
How is employee performance evaluated?
How is employee performance evaluated?
How is employee performance evaluated?
What happens if I violate company rules?
What happens if I violate company rules?
What happens if I violate company rules?
Use of Mind Zone Outside Shift
Can I stay at Mind Zone beyond my shift?
Can I stay at Mind Zone beyond my shift?
Can I stay at Mind Zone beyond my shift?
Resignation and Final Pay
What is the procedure for resignation?
What is the procedure for resignation?
What is the procedure for resignation?
How and when will I receive my final pay?
How and when will I receive my final pay?
How and when will I receive my final pay?
